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Using Voice Over IP for Homeshoring is Mixed due to voice quality concerns

Using Voice Over IP for Homeshoring is Mixed due to voice quality concerns

It seems kind of dated and backwards.  You sign up to be a work at home, homeshoring agent and then required to use a regular phone line.

In this day of Unified Communications and Voice Over IP (VOIP) what gives?

The reasons is quality. 

You’re Breaking Up

VOIP converts your Voice to digital packets and sends it out over the internet in the same manner as data.  When you’re using VOIP, your voice is treated the same way your emails are treated.  And that’s the concern.

Voice needs a fast consistent network.  The Internet providers offer a mixed bag of quality, especially to homes.  Voice packets may not be consistent and that would lead to pauses and breaks that reduce the quality of the conversation.  The term used by network techs is QoS or quality of service.

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Last Updated on Saturday, 7 August 2010 12:29

old-phoneI’m fortunate that my career lets me understand and appreciate what Homeshoring offers.  My experiences taught me Homeshoring isn’t always easy, but ultimately rewarding on many levels. 

Through high school and college, I worked in the newspaper industry, first in Southern California then in Seattle.  I did everything from subscription sales to customer service calls.  Dealing with irate customers in Seattle was always interesting – especially about wet papers.

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Last Updated on Saturday, 31 July 2010 06:11
4 Money Management Tips for homeshorers and home based businesses

 

If you’re aleady homeshoring or running a home based business or are thinking about starting a small business, everyone in the country is impacted by America’s small business economy.

 Small businesses continue to be the heartbeat of America, representing 99.7 percent of all employer firms and generating 60 to 80 percent of new jobs over the past decade, according to the U.S. Small Business Administration.

While many think that small businesses have been hit harder than the average consumer in the current economic environment, small businesses are often credited as the sector that will likely lead us out of the current “Great Recession.

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Last Updated on Saturday, 7 August 2010 12:31

USA Today had a great article recently about how Social Networking is changing customer service and helping the homeshoring movement.

As more companies effectively use social-media tools for customer care, it also is becoming easier to shift customer-relations resources to the U.S. and feed into the fledgling “homeshoring” trend.

Home-based workers have become de rigueur among employers to take advantage of better technology, gain productivity from employees no longer tied to long commutes and leverage the expertise of local workers.

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Last Updated on Sunday, 18 July 2010 07:23