With one chance to make a great first impression, the right headset makes all the difference. Remote agents need to sound clear, knowledge and professional. But the headset is often the last piece of equipment a remote agent considers.
The range of options for headsets has grown along with their technology. Prices have jumped as well, making this an important financial decision . We’ll walk through the key questions a homeshoring remote agent needs to ask and other factors to consider.
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Cisco released its Teleworker Survey, an in-depth study of almost 2,000 company employees.
The study evaluated the social, economic and environmental impacts associated with telecommuting at Cisco. It was no surprise that a majority of telecommuting employees found a significant increase in work-life flexibility, productivity and overall satisfaction because they worked remotely.
And the satisfaction goes both ways. Cisco has achieved estimated annual savings of $277 million in productivity by allowing employees to telecommute and telework.
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