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Why You Need a Regular Phone Line

Wednesday, 21 July 2010 12:37
Using Voice Over IP for Homeshoring is Mixed due to voice quality concerns

Using Voice Over IP for Homeshoring is Mixed due to voice quality concerns

It seems kind of dated and backwards.  You sign up to be a work at home, homeshoring agent and then required to use a regular phone line.

In this day of Unified Communications and Voice Over IP (VOIP) what gives?

The reasons is quality. 

You’re Breaking Up

VOIP converts your Voice to digital packets and sends it out over the internet in the same manner as data.  When you’re using VOIP, your voice is treated the same way your emails are treated.  And that’s the concern.

Voice needs a fast consistent network.  The Internet providers offer a mixed bag of quality, especially to homes.  Voice packets may not be consistent and that would lead to pauses and breaks that reduce the quality of the conversation.  The term used by network techs is QoS or quality of service.

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All Sides of HomeShoring

Tuesday, 13 July 2010 08:21

old-phoneI’m fortunate that my career lets me understand and appreciate what Homeshoring offers.  My experiences taught me Homeshoring isn’t always easy, but ultimately rewarding on many levels. 

Through high school and college, I worked in the newspaper industry, first in Southern California then in Seattle.  I did everything from subscription sales to customer service calls.  Dealing with irate customers in Seattle was always interesting – especially about wet papers.

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4 Money Management Tips for HomeShoring and Home Based Businesses

Saturday, 3 July 2010 11:57
4 Money Management Tips for homeshorers and home based businesses

 

If you’re aleady homeshoring or running a home based business or are thinking about starting a small business, everyone in the country is impacted by America’s small business economy.

 Small businesses continue to be the heartbeat of America, representing 99.7 percent of all employer firms and generating 60 to 80 percent of new jobs over the past decade, according to the U.S. Small Business Administration.

While many think that small businesses have been hit harder than the average consumer in the current economic environment, small businesses are often credited as the sector that will likely lead us out of the current “Great Recession.

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HomeShore Call Center Agents Do It With Their Voice

Monday, 20 July 2009 08:37

Sorry for the provocative title, but it got your attention – that’s the point of this post. 

In the blog world, you convey your message in WRITING.  The better you write, the better your message is conveyed.  In a Call Center, your message is SPOKEN.  The better you speak, the more successful you are.

What You Say and How You Say It

This is the core of successful Call Centers and it’s equals part process and personality.  Call Center Training focuses on two things: a clear, compelling MESSAGE and an effective DELIVERY. 

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The Right Way to Grow Small Businesses With Social Networking

Friday, 10 July 2009 12:28

networkSocial networking has more buzz than a swarm of bees these days. More and More individuals and small businesses are  Twittering, friending on Facebook or connecting on LinkedIn. It’s no surprise that small companies have joined this team of worker bees to sweeten their business.

 But if you want to change from a bee to a butterfly you have to network smart to avoid ending up in a sticky mess.

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