I’m fortunate that my career lets me understand and appreciate what Homeshoring offers. My experiences taught me Homeshoring isn’t always easy, but ultimately rewarding on many levels.
Through high school and college, I worked in the newspaper industry, first in Southern California then in Seattle. I did everything from subscription sales to customer service calls. Dealing with irate customers in Seattle was always interesting – especially about wet papers.
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If you’re aleady homeshoring or running a home based business or are thinking about starting a small business, everyone in the country is impacted by America’s small business economy.
Small businesses continue to be the heartbeat of America, representing 99.7 percent of all employer firms and generating 60 to 80 percent of new jobs over the past decade, according to the U.S. Small Business Administration.
While many think that small businesses have been hit harder than the average consumer in the current economic environment, small businesses are often credited as the sector that will likely lead us out of the current “Great Recession.
More 1 CommentSorry for the provocative title, but it got your attention – that’s the point of this post.
In the blog world, you convey your message in WRITING. The better you write, the better your message is conveyed. In a Call Center, your message is SPOKEN. The better you speak, the more successful you are.
This is the core of successful Call Centers and it’s equals part process and personality. Call Center Training focuses on two things: a clear, compelling MESSAGE and an effective DELIVERY.
More No CommentsUSA Today had a great article recently about how Social Networking is changing customer service and helping the homeshoring movement.
MoreAs more companies effectively use social-media tools for customer care, it also is becoming easier to shift customer-relations resources to the U.S. and feed into the fledgling “homeshoring” trend.
Home-based workers have become de rigueur among employers to take advantage of better technology, gain productivity from employees no longer tied to long commutes and leverage the expertise of local workers.
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