With one chance to make a great first impression, the right headset makes all the difference. Remote agents need to sound clear, knowledge and professional. But the headset is often the last piece of equipment a remote agent considers.
The range of options for headsets has grown along with their technology. Prices have jumped as well, making this an important financial decision . We’ll walk through the key questions a homeshoring remote agent needs to ask and other factors to consider.
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I’m fortunate that my career lets me understand and appreciate what Homeshoring offers. My experiences taught me Homeshoring isn’t always easy, but ultimately rewarding on many levels.
Through high school and college, I worked in the newspaper industry, first in Southern California then in Seattle. I did everything from subscription sales to customer service calls. Dealing with irate customers in Seattle was always interesting – especially about wet papers.
More No CommentsSorry for the provocative title, but it got your attention – that’s the point of this post.
In the blog world, you convey your message in WRITING. The better you write, the better your message is conveyed. In a Call Center, your message is SPOKEN. The better you speak, the more successful you are.
This is the core of successful Call Centers and it’s equals part process and personality. Call Center Training focuses on two things: a clear, compelling MESSAGE and an effective DELIVERY.
More No CommentsUSA Today had a great article recently about how Social Networking is changing customer service and helping the homeshoring movement.
MoreAs more companies effectively use social-media tools for customer care, it also is becoming easier to shift customer-relations resources to the U.S. and feed into the fledgling “homeshoring” trend.
Home-based workers have become de rigueur among employers to take advantage of better technology, gain productivity from employees no longer tied to long commutes and leverage the expertise of local workers.
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