HomeShore Call Center Agents Do It With Their Voice
Sorry for the provocative title, but it got your attention – that’s the point of this post.
In the blog world, you convey your message in WRITING. The better you write, the better your message is conveyed. In a Call Center, your message is SPOKEN. The better you speak, the more successful you are.
All Sides of HomeShoring
I’m fortunate that my career lets me understand and appreciate what Homeshoring offers. My experiences taught me Homeshoring isn’t always easy, but ultimately rewarding on many levels.
Through high school and college, I worked in the newspaper industry, first in Southern California then in Seattle. I did everything from subscription sales to customer service calls. Dealing with irate customers in Seattle was always [...]
Social Media Creating HomeShoring Opportunities
USA Today had a great article recently about how Social Networking is changing customer service and helping the homeshoring movement.
As more companies effectively use social-media tools for customer care, it also is becoming easier to shift customer-relations resources to the U.S. and feed into the fledgling “homeshoring” trend.
Home-based workers have become de rigueur among employers [...]