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	<title>HomeShoring &#187; Call Center Agents</title>
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		<title>Retailer to Open More Stores, Bring Call Center In-House</title>
		<link>http://homeshoring.com/2010/08/retailer-to-open-more-stores-bring-call-center-in-house/</link>
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		<pubDate>Sat, 07 Aug 2010 20:58:11 +0000</pubDate>
		<dc:creator>ContactCenterWorld.com - news</dc:creator>
				<category><![CDATA[Call Center Agents]]></category>
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		<description><![CDATA[Sur La Table, a Seattle-based seller of kitchen gadgets ranging from carving knives to casserole dishes, says its benefiting from Americas food obsession and will accelerate its store openings after a bit of a breather last...]]></description>
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		<title>7 Questions to Unravel Buying Office Headsets</title>
		<link>http://homeshoring.com/2010/08/7-questions-to-unravel-buying-office-headsets/</link>
		<comments>http://homeshoring.com/2010/08/7-questions-to-unravel-buying-office-headsets/#comments</comments>
		<pubDate>Sun, 01 Aug 2010 19:38:20 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Call Center Agents]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Equipment]]></category>
		<category><![CDATA[Home Based Business]]></category>
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		<category><![CDATA[headsets]]></category>
		<category><![CDATA[home office equipment]]></category>

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		<description><![CDATA[  With one chance to make a great first impression, the right headset makes all the difference.   Remote agents need to sound clear, knowledge and professional.  But the headset is often the last piece of equipment a remote agent considers.  The range of options for headsets has grown along with their technology.  Prices have jumped [...]]]></description>
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		<title>HomeShore Call Center Agents Do It With Their Voice</title>
		<link>http://homeshoring.com/2009/07/homeshore-call-center-agents-do-it-with-their-voice/</link>
		<comments>http://homeshoring.com/2009/07/homeshore-call-center-agents-do-it-with-their-voice/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 03:37:06 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
				<category><![CDATA[Call Center Agents]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Homeshoring]]></category>

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		<description><![CDATA[Sorry for the provocative title, but it got your attention &#8211; that&#8217;s the point of this post.  In the blog world, you convey your message in WRITING.  The better you write, the better your message is conveyed.  In a Call Center, your message is SPOKEN.  The better you speak, the more successful you are. What You Say and How [...]]]></description>
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