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Retailer to Open More Stores, Bring Call Center In-House
Written by ContactCenterWorld.com - news
Saturday, 7 August 2010 01:58

Nice News about Call Center Jobs – excerpts below

Sur La Table, a Seattle-based seller of kitchen gadgets ranging from carving knives to casserole dishes, says its benefiting from Americas food obsession and will accelerate its store openings after a bit of a breather last year.

Also, the company will soon handle all of its customer service at an in-house call center in Brownsburg, Ind., its distribution hub. The company has outsourced its call-center operations for the past five years, Schwefel said. “I sleep better at night knowing that when a customer calls into our 1-800 number, they only speak with a Sur La Table employee,” he said.

SOURCE: http://www.contactcenterworld.com

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Posted under Call Center Agents, Uncategorized  |  Comments  Comments Off
Last Updated on Saturday, 7 August 2010 02:40
7 Questions to Unravel Buying Office Headsets
Written by Mike
Sunday, 1 August 2010 12:38

A Simple Corded Headset for Homeshoring, home based businesses 

With one chance to make a great first impression, the right headset makes all the difference.   Remote agents need to sound clear, knowledge and professional.  But the headset is often the last piece of equipment a remote agent considers. 

The range of options for headsets has grown along with their technology.  Prices have jumped as well, making this an important financial decision . We’ll walk through the key questions a homeshoring remote agent needs to ask and other factors to consider. 

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Last Updated on Saturday, 7 August 2010 03:33
HomeShore Call Center Agents Do It With Their Voice
Written by Mike
Monday, 20 July 2009 08:37

Sorry for the provocative title, but it got your attention – that’s the point of this post. 

In the blog world, you convey your message in WRITING.  The better you write, the better your message is conveyed.  In a Call Center, your message is SPOKEN.  The better you speak, the more successful you are.

What You Say and How You Say It

This is the core of successful Call Centers and it’s equals part process and personality.  Call Center Training focuses on two things: a clear, compelling MESSAGE and an effective DELIVERY. 

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Last Updated on Saturday, 7 August 2010 12:32
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