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Retailer to Open More Stores, Bring Call Center In-House

Nice News about Call Center Jobs – excerpts below

Sur La Table, a Seattle-based seller of kitchen gadgets ranging from carving knives to casserole dishes, says its benefiting from Americas food obsession and will accelerate its store openings after a bit of a breather last year.

Also, the company will soon handle all of its customer service at an in-house call center in Brownsburg, Ind., its distribution hub. The company has outsourced its call-center operations for the past five years, Schwefel said. “I sleep better at night knowing that when a customer calls into our 1-800 number, they only speak with a Sur La Table employee,” he said.

SOURCE: http://www.contactcenterworld.com

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