HomeShoring

Sorry for the provocative title, but it got your attention – that’s the point of this post. 
In the blog world, you convey your message in WRITING.  The better you write, the better your message is conveyed.  In a Call Center, your message is SPOKEN.  The better you speak, the more successful you are.

I’m fortunate that my career lets me understand and appreciate what Homeshoring offers.  My experiences taught me Homeshoring isn’t always easy, but ultimately rewarding on many levels. 
Through high school and college, I worked in the newspaper industry, first in Southern California then in Seattle.  I did everything from subscription sales to customer service calls.  Dealing with irate customers in Seattle was always [...]

Social networking has more buzz than a swarm of bees these days. More and More individuals and small businesses are  Twittering, friending on Facebook or connecting on LinkedIn. It’s no surprise that small companies have joined this team of worker bees to sweeten their business.
 But if you want to change from a bee to a butterfly you [...]

Cisco released its Teleworker Survey, an in-depth study of almost 2,000 company employees.
The study evaluated the social, economic and environmental impacts associated with telecommuting at Cisco.  It was no surprise that a majority of telecommuting employees found a significant increase in work-life flexibility, productivity and overall satisfaction because they worked remotely.
And the satisfaction goes both ways.  Cisco has achieved estimated annual savings [...]