Recent Articles

Headsets

Specials from HP

Archive for July, 2009

HomeShore Call Center Agents Do It With Their Voice
Written by Mike
Monday, 20 July 2009 08:37

Sorry for the provocative title, but it got your attention – that’s the point of this post. 

In the blog world, you convey your message in WRITING.  The better you write, the better your message is conveyed.  In a Call Center, your message is SPOKEN.  The better you speak, the more successful you are.

What You Say and How You Say It

This is the core of successful Call Centers and it’s equals part process and personality.  Call Center Training focuses on two things: a clear, compelling MESSAGE and an effective DELIVERY. 

More
Last Updated on Saturday, 7 August 2010 12:32
The Right Way to Grow Small Businesses With Social Networking
Written by Mike
Friday, 10 July 2009 12:28

networkSocial networking has more buzz than a swarm of bees these days. More and More individuals and small businesses are  Twittering, friending on Facebook or connecting on LinkedIn. It’s no surprise that small companies have joined this team of worker bees to sweeten their business.

 But if you want to change from a bee to a butterfly you have to network smart to avoid ending up in a sticky mess.

More
Last Updated on Thursday, 23 July 2009 12:01
Cisco Telecommuting – Happier, More Productive Employees and $277 Million in Savings
Written by Mike
Sunday, 5 July 2009 06:09

Telecommuters are on the clock at all hours

Cisco released its Teleworker Survey, an in-depth study of almost 2,000 company employees.

The study evaluated the social, economic and environmental impacts associated with telecommuting at Cisco.  It was no surprise that a majority of telecommuting employees found a significant increase in work-life flexibility, productivity and overall satisfaction because they worked remotely.

And the satisfaction goes both ways.  Cisco has achieved estimated annual savings of $277 million in productivity by allowing employees to telecommute and telework.

More
Tags:   |  Posted under Home Office Set-Up, Telecommuting  |  Comments  No Comments
Last Updated on Tuesday, 17 August 2010 08:06
Home